Solution to Error: CD/DVD Drive Not Working

CD/DVD Drive Not Working

I recently had to reinstall my whole system using my re-installation CD due to a crash.
After I re-installed my system, I noticed my CD/DVD drive wasn't working.
I read through some of the Microsoft support threads and downloaded the Mr.Fixit application
in order to see if this would fix my problem, but it didn't.
Currently, I have a Windows Service Pack 3, Windows XP, and have a Dell Inspiron 6400.
I downloaded all the correct drivers for my computer, and when I click the Device Manager, under DVD/CD Rom drives, my TSSTCorp DVDRW TSL632H says the device is working
perfectly when I right-click it under properties.
When I go to the device/drivers page in dell support to install the required drive for my CD/DVD drive, the F/W file says its not opened but the status is listed as ready.
My computer has crashed before, but nothing like this has ever happened.
Is there anyway I can fix this without having to reinstall my system yet again or having to buy a new drive?

Keys to the Problem CD/DVD Drive Not Working

Download Error Fixer (Free)

Hi Red,
Have you tried the "Select" button next to the "not open" entry in the picture you've posted?
I found this walk-through for this process:
http://www.samsungodd.com/eng/Firmware/FWDownload/eng_FW.htm

Chris
Microsoft Answers Support Engineer
Visit our
Microsoft Answers Feedback Forum and let us know what you think.

Note: It is recommended that you back up your files and folders before attempting this step:

• Move the mouse cursor over to the upper right side of the screen.
• A menu will pop up on the left. Click on the "Settings" feature on the menu.
• On the Settings window, click on the "Change PC settings."
• Now, left click on the "Update and recovery" feature.
• For the next step, left click on the "Recovery" feature.
• There is an option here saying "Refresh your PC without affecting your files." There, left click on the "Get started" button.
• Now, follow the instructions on the screen to finish the Refresh process.
• After the Refresh process has finished restart your Windows 8.1 or Windows 8 device.
• Check again to see if the error CD/DVD Drive Not Working has been fixed.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.

Recommended Method to Fix the Problem: CD/DVD Drive Not Working:

How to Fix CD/DVD Drive Not Working with SmartPCFixer?

1. You can Download Error Fixer here. Install it on your computer. When you open it, it will perform a scan.

2. After the scan is finished, you can see the errors and problems which need to be repaired.

3. The Repair part is finished, the speed of your computer will be much higher than before and the errors have been removed. You can also use other functions in SmartPCFixer. Like dll downloading, junk file cleaning and print spooler error repair.

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