Cannot access Internet Options in IE8 & Windows 7
All of a sudden I cannot access "Internet Options" in the Control Panel or in IE8.
I have searched for an answer and tried everything that has been suggested.
When clicked on there is a quick flash but it does not come up.
I can go to a site and if it
has "Make this site my Home Page" and it will do it.
I use Windows Security Essentials.
I have removed the last 2 programs that I installed before this happened.
Any suggestions? TIA
Anwsers to the Problem Cannot access Internet Options in IE8 & Windows 7
Panda was never on this computer.
Yesterday you told us, "I used PANDA and I uninstalled it before I installed MSE."
The above notwithstanding, there is a very good chance that you are seeing the effects of a hijackware infection.
Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware.
Also available via the Consumer Security Support home page:
Those running MSE can avail themselves of the Submit a Support Case option on this page: http://www.microsoft.com/security_essentials/support.aspx.
See if you can download/run the MSRT manually:
NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it.
WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be:
Vista or Win7=> Run this scan instead:
Now run a thorough check for hijackware, including posting requested logs in an appropriate forum, not here.
DO NOT SKIP THIS STEP!!
Checking for/Help with Hijackware:
**Chances are you will need to seek expert assistance in
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
Manually editing the Windows registry
Manually editing the Windows registry to remove invalid MACHINE_CHECK_EXCEPTION keys is not recommended unless you are PC service professional. Incorrectly editing your registry can stop your PC from functioning and create irreversible damage to your operating system. In fact, one misplaced comma can prevent your PC from booting entirely!
Caution: Unless you an advanced PC user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
To manually repair your Windows registry, first you need to create a backup by exporting a portion of the registry related to MACHINE_CHECK_EXCEPTION (eg. Windows Operating System):
- Click the Start button.
- Type "command" in the search box... DO NOT hit ENTER yet!
- While holding CTRL-Shift on your keyboard, hit ENTER.
- You will be prompted with a permission dialog box.
- Click Yes.
- A black box will open with a blinking cursor.
- Type "regedit" and hit ENTER.
- In the Registry Editor, select the Error 0x9C-related key (eg. Windows Operating System) you want to back up.
- From the File menu, choose Export.
- In the Save In list, select the folder where you want to save the Windows Operating System backup key.
- In the File Name box, type a name for your backup file, such as "Windows Operating System Backup".
- In the Export Range box, be sure that "Selected branch" is selected.
- Click Save.
- The file is then saved with a .reg file extension.
- You now have a backup of your MACHINE_CHECK_EXCEPTION-related registry entry.
Another Safe way to Fix the Problem: Cannot access Internet Options in IE8 & Windows 7:
How to Fix Cannot access Internet Options in IE8 & Windows 7 with SmartPCFixer?
1. Click the button to download SmartPCFixer . Install it on your computer. Run it, and it will scan your computer. The errors will be shown in the list.
2. After the scan is done, you can see the errors and problems need to be fixed. Click Fix All.
3. The Repair part is done, the speed of your computer will be much higher than before and the errors have been fixed. You can also use other functions in this software. Like dll downloading, windows updating and print spooler error repair.
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