Tech Support: connecting to wireless network via router

connecting to wireless network via router

I have just purchased an Acer Aspire which is running Windows Vista.  I connected to the internet via a cable - noproblem, wirelessly using a belkin N wireless router, it will connect to the unsecured default network with no problems, i have tried connecting
to our old computers network with no luck as the WEP key we have is longer than that requested and the new network i have just set up will not connect either.  when i click on diagnose problem it states it will not connect due to a timeout! 

Please help as I have to keep stealing the internet cable from my boyfriends computer and he is not happy!!

Keys to the Problem connecting to wireless network via router

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mamfa,
Thank you for visiting the Microsoft Answers community forum.

We are going to need a little more information to be able to help you resolve this issue.
I am a little confused as you state that you can connect wirelessly to a Belkin N wireless router, but then you lose me after that.  Please explain how your network is setup - router, computers, Internet connection type, how many computers are wired, how many
are wireless, whether router is secured or unsecured, what you can connect to and what you can't connect to.

Here are some step by step troubleshooting articles that should help you resolve this issue:

Troubleshoot problems finding wireless networks
http://windowshelp.microsoft.com/Windows/en-US/help/7805207d-b0b9-4159-b36f-ab81a1f376c21033.mspx
Troubleshoot network connection problems
http://windowshelp.microsoft.com/Windows/en-US/help/33307acf-0698-41ba-b014-ea0a2eb8d0a81033.mspx
Identify and resolve home network problems
http://windowshelp.microsoft.com/Windows/en-US/help/55033aea-23ef-4cf3-96f5-04fccf025fe61033.mspx
Windows Vista: Networking
http://windowshelp.microsoft.com/Windows/en-US/networking.mspx

Let us know if you need further help.
Thank you,

Gloria
Microsoft Answers Support Engineer
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If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

Recommended Method to Repair the Problem: connecting to wireless network via router:

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