Cannot install updates & Blue screen Error 0xa
original title: Cannot install updates & Blue screen!
Whenever i install updates the pc will not reboot, this has happened for july & august updates.
About 20 mins ago while looking on here i got the blue screen and it automatically shutdown and rebooted itself, i never got time to see what was said on the
blue screen but when the pc came back on it went into problem solutions and here is what it says.........
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional information about the problem:
OS Version: 6_0_6002
Service Pack: 2_0
Files that help describe the problem:
Read our privacy statement:
and another one that says.........
Address a problem with your computer
You received this message because hardware or software on your computer caused Windows to shut down unexpectedly and restart.
This is a serious problem, commonly referred to as a stop error or blue screen.
If you have received this error more than once, we recommend that you do the following:
Back up your files to avoid data loss in case of a complete hardware failure.
Contact the original manufacturer of your computer to determine the specific component which is failing.
How do I find my computer manufacturer?
Click the Start button , type msinfo32 in the Search box, and then press ENTER.
Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.
Click to go online to see contact information for most computer manufacturers
Additional technical information
Although we know the problem is caused by a hardware component, the error report does not contain enough information to tell us the specific component.
It is likely that the problem is being caused by one of the following computer components:
Random access memory (RAM)
Central Processing Unit (CPU)
Any help or advice really would be gratefully received, i know a little bit about pc's but not a great deal so please try to explain as simply as you can lol.
Keys to the Problem Cannot install updates & Blue screen Error 0xa
Note: It is recommended that you back up your files and folders before attempting this step:
- Move the mouse cursor over to the upper right side of the screen.
- A menu will pop up on the left. Click on the "Settings" feature on the menu.
- On the Settings window, click on the "Change PC settings."
- Now, left click on the "Update and recovery" feature.
- For the next step, left click on the "Recovery" feature.
- There is an option here saying "Refresh your PC without affecting your files." There, left click on the "Get started" button.
- Now, follow the instructions on the screen to finish the Refresh process.
- After the Refresh process has finished restart your Windows 8.1 or Windows 8 device.
- Check again to see if the error Cannot install updates & Blue screen Error 0xa has been fixed.
If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.
Recommended Method to Repair the Problem: Cannot install updates & Blue screen Error 0xa:
How to Fix Cannot install updates & Blue screen Error 0xa with SmartPCFixer?
1. You can Download SmartPCFixer here. Install it on your computer. When you open it, it will perform a scan.
2. After the scan is done, you can see the errors and problems need to be repaired. Click Fix All.
3. The Repair part is done, the speed of your computer will be much higher than before and the errors have been fixed. You can also use other functions in this software. Like dll downloading, junk file cleaning and print spooler error repair.
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