I Need to Speed Up My Computer: [Solution] Apparent compromised Windows XP operating system files

Apparent compromised Windows XP operating system files

During a scheduled antiviral scan that was initiated by the antiviral software provider, the scan did not function properly (i.e., it is still indicating that the scan is ongoing but nothing is occuring - no progress status reporting which is now at 50+
hours). Upon contacting the antiviral software provider, they gave me the steps to go through to perform a disk cleanup, then a safe mode reboot followed by steps for deleting TEMP files. Half way through the disk cleanup process a popup window indicated
the following: "Windows File Protection - Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability Windows must restore the original versions of these files. Insert your Windows XP Professional
Service Pack 3 CD now." The Windows disks were not inserted as instructed but instead I contacted the antiviral software provider to make sure that there would be no unexpected negative consequences. The antiviral software provider indicated that Microsoft
should be contacted as there may be files that have been compromised that stopped the disk cleanup. The Windows XP (version 2005) operating system was preinstalled by the laptop company Toshiba. Question: Should I restart the disk cleanup process as described
by the antiviral software provider, and if there is another popup window that indicates the information as quoted above, should Windows XP service pack CDs be inserted? Note: I was told by Toshiba that the CDs provided by them for the laptop contained the
Windows XP operating system software. The two Toshiba provided CDs are entitled, "Recovery and Applications/Drivers DVD Satellite A100/A105 Series." Question: Are there possible negative conseguences because the provided CDs/DVDs have possible other applications
and drivers on them? Thanks.
Software Friend

Anwsers to the Problem Apparent compromised Windows XP operating system files

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Hi,

·What is the name of the antiviral software you are using to run the virus scan?
·Do you have any security software installed on your computer?

Refer the below link which has information on what is file protection.
Link: Description of the Windows File Protection feature:
http://support.microsoft.com/kb/222193

1.    I would suggest you to run System file checker on the computer, you may refer the below link: Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe):
http://support.microsoft.com/kb/310747

2.    During the system file check scan if you are prompted to insert a Windows XP SP CD then you may follow the steps from the below link:http://support.microsoft.com/kb/900910

3.    Once system file checker scan is complete.
You may run disk cleanup.

Regards:
Samhrutha G S - Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.

In this method we will try to Boot in Safe mode with Networking and see if the error still persists.

Search "MSCONFIG" and Open.
Click on Boot Tab
Tick Safe Boot in Boot Option
Select Network.
Click Apply and OK.
Reboot your System.

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