Monday, April 18, 2016

[Solved] After running Win 7 Pro for several days, an automatic update occirred.

After running Win 7 Pro for several days, an automatic update occirred.

After this update, none of the 5 optical devices work.
Device manager says: A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality.
(Code 32).  Have uninstalled and scanned 3 times with no change.
did a syatem restore to the previous day - no change.

Keys to the Problem After running Win 7 Pro for several days, an automatic update occirred.

Download Error Fixer (Free)

Hi larrybwells,  
Welcome to Microsoft Windows Vista Community site.
For a better understanding of the issue, let me know which are the 5 optical devices connected to the computer.
Option 1: Download the latest drivers from the manufacture’s website and install it.
Option 2: D
elete the corrupted Registry entries
Important: This section, method, or task contains steps that tell you how to modify the registry.
However, serious problems might occur if you modify the registry incorrectly.
Therefore, make sure that you follow
these steps carefully.
For added protection, back up the registry before you modify it.
Then, you can restore the registry if a problem occurs.
For more information about how to back up and restore the registry, click the following article number to view the
article in the Microsoft Knowledge Base:
( ) How to back up and restore the registry in Windows
This problem is caused by two Windows registry entries that have become corrupted.
To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries.
To use this method, you must be logged on to Windows as an administrator.
Follow the steps below to delete the corrupted Registry entries
Click StartCollapse this imageExpand this image, and then click
All Programs.

Click Accessories, and then click

Type regedit, and then click
Collapse this imageExpand this imageIf you are prompted for an administrator password or for a confirmation, type the password, or click

In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\4D36E965-E325-11CE-BFC1-08002BE10318
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry.
You do not have to remove that entry.
UpperFilters only.
If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry.
To do this, go to step 8.
On the Edit menu, click

7.When you are prompted to confirm the deletion, click

8.In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further.
Go to the "Next Steps" section for information about how you can find more solutions or more
help on the Microsoft Web site.

On the Edit menu, click

When you are prompted to confirm the deletion, click

Exit Registry Editor.

Restart the computer.

Let me know if this worked.
Hope this is helpful.
[If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message.
By marking a post as Answered, or Helpful you help others find the answer faster.]
Thanks and Regards,
Vijay K - Microsoft Support
Visit our Microsoft Answers Feedback Forum
and let us know what you think.

Use the System File Checker tool to repair corrupted or missing system files:

  1. Click Start.
  2. Type cmd, and then press CTRL+SHIFT+ENTER to open the elevated command prompt (I.e. Command prompt with administrative rights).
  3. The User Account Control window should appear, be sure that the action it exhibits is correct, and then press the Continue button.
  4. Type or copy paste the below command line into it without quotes:
  5. "Sfc /scannow"

Recommended Method to Fix the Problem: After running Win 7 Pro for several days, an automatic update occirred.:

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