Friday, January 29, 2016

Getting BSOD without any obvious reason (caused by ntoskrnl.exe) [Solved]

Getting BSOD without any obvious reason (caused by ntoskrnl.exe)

Hello,
During normal usage (browsing), I am getting random BSOD.
Each time minidump view with BlueScreenView program shows that ntoskrnl.exe is responsible for BSOD.
I have uploaded minidump here: http://rapidshare.com/files/383442383/050410-23088-01.rar.html
Please respond soon.
Waiting for reply...

Anwsers to the Problem Getting BSOD without any obvious reason (caused by ntoskrnl.exe)


Hi,

To troubleshoot BlueScreens using BlueScreenView, MyEventViewer and other methods see this thread -
my top two replies.
http://social.answers.microsoft.com/Forums/en-US/vistarepair/thread/842fa8cf-535e-4b5d-9416-85eb31edbe6f

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Those are most likely caused "how to determine age of computer when event log has really old entries" by an errant driver, though antivirus/antispyware/security programs and

memory/hardware are all real suspects.
See my driver update and memory testing methods in next

message.
BCCode: 19     0x00000019  <-- read this
http://www.faultwire.com/solutions-fatal_error/BAD-POOL-HEADER-0x00000019-*1040.html?order=date
===========================================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm
MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.

TIP - Options - Advanced Filter allows you to see a Can't seem to find webcam settings on ooVoo. time frame instead of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

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Here are some methods to possibly fix the blue screen issue.
If you could give the Blue [Anwsered] Wifi connections works fine, until after 5 or 10 Screen

info that would help.
Such as the BCC and the other 4 entries on the lower left.
And any other

error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002
or in this format :
Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'

crashes, and displays the information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

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Do these :

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this I cannot delete programs nor empty recycle bin at the prompt - sfc /scannow

How to Repair Windows 7 System Files with changing dvd region 1 to region 2 being unsuccessful System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
How to analyze the log file entries that the Solution to Error: Slow copy HDD to / from HDD or USB device Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver.
(Does not tell all the possible

driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk For the last two weeks I've been unable to open any e-mails that are in my Windows Live Hotmail folders. at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites How to Resolve - Deleting hotmail contacts - why does drop-down box still appear when I start typing in an address?? for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
How to Install a Device Driver in Vista Device Manager (also Windows 7) 
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html
How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

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How to fix BlueScreen (STOP) errors that cause Screen Saver slows down login [Anwsered] Windows Vista to shut down or restart

unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html
How to Boot to the System Recovery Options in Windows 8.1 reset/refresh without Installation Media Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html
How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this helps.

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.


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